Return and Refund Policy

At LoveShopCy, we want you to be completely satisfied with your purchase. However, if you wish to return your order, you can do so under our satisfaction guarantee.

Returns and Exchanges

  • Return: You may return your order within 14 days. If your order has already been shipped when we receive your cancellation, the shipping cost will be deducted.
  • Exchange for Alternative Items: Unused and unopened products can be exchanged within 14 days for alternative items.
  • Faulty Items: If the returned items are faulty, you must send them back to us.

Receiving Your Parcel

When receiving your parcel from the courier service, please check the parcel for any signs of damage or a broken seal. If you notice any damage or a broken seal:

  1. File a formal complaint with the respective postal or courier service.
  2. Inform us as soon as possible.

We will assist you in claiming a refund or receiving a replacement product.

Unwanted Goods

LoveShopCy offers exchange within 14 days (shipping charges apply) with no questions asked! However, due to strict health and hygiene regulations, we cannot refund or exchange unwanted items if they have been used or if any original packaging is missing or broken.

Faulty or Incorrect Goods

IIf you receive a damaged or incorrect product, please contact us as soon as possible at +357 99-288845 or via email at sales@loveshop.cy. We will work quickly to resolve the issue.
Note: Different items have different warranty periods. Please see the product description for more information.

Product Warranties

Some high-end manufacturers, such as LELO, TOYBOX, TOYBOY, WE-VIBE, and Bathmate, offer a full one-year warranty on all their products. All other manufacturers’ products are sold with a six-month warranty. Warranties begin from the date of purchase and apply when products fail to meet their standards due to manufacturer errors, design flaws, or the use of incorrect materials. LoveShopCy is not responsible for product failure due to misuse, overcharging, or lack of proper maintenance.

Cancellations

You have the right to cancel your order within 24 hours for a full refund. LoveShopCy operates on a same-day dispatch system, so please try to cancel your order on the same day it is placed to avoid the inconvenience of returning it.
Note: If your order has already been dispatched before cancellation, the shipping cost will be deducted from your refund.

Lingerie and Sexy Clothing

If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you’re looking for, we are happy to offer a refund or exchange. Please ensure all labels are still attached. Unfortunately, we cannot accept items back if the labels have been removed unless the items are faulty.

Note: This policy does not apply to latex clothing due to hygiene reasons. If latex items have been taken out of the sealed packaging, we cannot accept them back. If you are unsure of your size, please refer to our size chart or contact us at +357 99-288845 for assistance.

Refunds

Refunds cannot be issued until we receive and inspect the returned item.

How to Return an Item

Please return the faulty product in discreet packaging using the same courier service that delivered the item. We mainly use domestic courier companies such as ACS, AKIS EXPRESS, and GENIKI METAFORIKI.
Contact us either by phone at +357 99-288845 or by email at sales@loveshop.cy for further instructions.

Return Address:
E.K. Enterprises Ltd
Ilioupoleos & Asias 37
Limassol-3048
Cyprus
+357-99-288845